Last updated: July 16, 2026
Because every item sold on ColARTado.com is custom printed to order, our return policy works a little differently than a typical retail store. Please read below before placing your order.
Order Cancellations
Orders can only be cancelled or changed within a few hours of being placed, before production begins. Once your order enters production, we’re unable to make changes or cancel it, since each piece is printed specifically for you.
Returns for Buyer’s Remorse
Because our acrylic prints, canvas prints, and gift items are made to order, we’re unable to accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or simply not loving how a piece looks in your space, unless the item arrives damaged or defective (see below).
Damaged, Defective, or Misprinted Items
We want you to love what you receive. If your order arrives damaged, defective, or doesn’t match what you ordered, contact us within 30 days of delivery at operations@wanderlensvisualarts.com with:
- Your order number
- A description of the issue
- Photos of the damaged or defective item (and packaging, if damage occurred in shipping)
We’ll arrange a free replacement or a full refund, whichever you prefer.
Lost Packages
If tracking shows your order as delivered but you haven’t received it, please check with neighbors and your local carrier first. If it still can’t be located, reach out to us within 30 days of the delivery date and we’ll help sort it out.
Refund Processing
Approved refunds are issued to your original payment method within 5-10 business days.
Contact Us
Questions about your order? Email us at operations@wanderlensvisualarts.com.